Be more efficient with our Enterprise Service Desk

The Santos ITS Service Desk Solution is a managed service desk operating to ITIL standards where our expert resources provide best in class support for our clients. Our team of experts use the latest technologies to deliver best in class user, device and network support services for our clients. Operating to Service Level Agreements, we provide customised support solutions designed to meet your specific requirements, 24x7x365.

Our Service Desk offer 1st to 3rd level user off-site support delivered as a managed service with escalation to our consulting team and key vendors through strategic partnerships.

Our Managed Service Desk gives you:

• Our Managed Service Desk gives you
• Increased staff productivity
• 3rd party incident management
• Escalation point to manufacturers
• Expert advice and recommendations
• Expert service management
• Defined escalation and management

Monitoring & Management of Servers, Applications and User Devices

Santos ITS Infrastructure Management service is designed to provide you with 24/7 peace of mind, freeing you to focus on driving your business forward. We monitor your systems, apply patches, protect against viruses, ensure backups are performing successfully, and more.

We’ll catch (and fix) the little problems before they become big ones – in many cases before you’re even aware that there’s an issue. This service is a cloud based professionally managed 24x7x365 Remote Monitoring & Management Service that reduces system downtime through proactive systems management and alert response handling.

We Do…

• Server Monitoring & Management
• Device Security Patching
• Network Monitoring Management
• AntiVirus & AntiMalware provision and management
• Cyber Security Services and management
• 24/7 Alert Handling and Proactive Event Remediation

Giving You…

• Expert advice
• Expert advice
• Increased system protection
• Increased staff productivity
• Reduced risk of system outage and threat of virus attack
• Management processes to ensure effective management

Safeguarding Endpoint and Server Data

The Santos ITS Managed Cloud Backup is a low-cost highly reliable backup solution that provides better security and data protection than traditional methods. Making sure you have a viable backup of your data can be challenging.

Backups need to be managed and verified on an ongoing basis to ensure they are successful. With Santos ITS you will receive a fully managed Backup to the cloud that ensures complete copies of data are maintained in a consistent state offsite. Data is securely stored in the Cloud and as such data can be recovered to any location.

Santos ITS Cloud Backup Lets You:

• Avoid hardware
• Capital expenses
• Scale instantly
• Use enterprise-grade data protection
• Use enterprise-level security
• Leverage expert managed services

End to End Infrastructure, Identity & Device Management and Monitoring

Santos ITS gives you professional cloud based managed service for information security. Our service is tailored to your specific requirements providing security protection for your users, infrastructure, devices and data continuously and seamlessly.

Choose from a defined service catalogue of security services that our Managed Service team implement and administer. We secure your IT, giving you advanced protection at every level. We help you reduce risk providing the tools and services that help you manage and protect your business.

Managed Security Services from Santos ITS gives you:

• Hybrid identity management with Azure Active Directory
• Cloud Application Security
• Antivirus, Anti-Malware and Patching services
• “Shadow IT” management
• Mobile Device Application Management
• Information protection & Data Loss Prevention
• 24x7x365 SIEM (Security Information Event Management)

Safeguard your business from IT systems failures

Santos ITS Managed Disaster Recovery Services offers your business an easy way to recover quickly from a disaster -getting your systems and your business back up and running in minutes. We give you the peace of mind in knowing you’re covered and your business is protected.

Our cloud-based service means you can avoid the major capital expense of on site disaster recovery solutions. We replicate your critical systems to the Cloud and monitor and manage the state of your protected instances remotely. We ensure that if your systems unexpectedly go down for whatever reason, you can get back online in a matter of minutes – reconnecting to a complete, up-to-date replica of your systems and getting back to business quickly and seamlessly.

Our Disaster Recovery Service gives you:

• Full service management from our experts
• Automated protection and replication
• Remote health monitoring
• Customisable recovery plans
• No impact recovery plan testing

Validate that you can recover your IT systems

Your business must service a fast-paced marketplace for your customers where continuous, ubiquitous access to your business systems data and web-services is crucial to your competitiveness. No matter the size of your operation, you need comfort and confidence in the mechanism you are using to protect your data in that you can recover that data should the need ever arise.

Your business must service a fast-paced marketplace for your customers where continuous, ubiquitous access to your business systems data and web-services is crucial to your competitiveness. No matter the size of your operation, you need comfort and confidence in the mechanism you are using to protect your data in that you can recover that data should the need ever arise.

How It Benefits You:

• Validation of your DR plan
• Creation of a recovery process where one does not exist
• Documented proof of completion
• Supports compliance requirements
• Roadmap for improvement